Mary is responsible for leading Zhimechs’s customer experience, building on the company’s customer-centric approach with outcomes-driven strategies, programs, and solutions that drive customer success, business transformation, and revenue growth. She brings over three decades of experience in the fields of customer success, professional services, and customer support, along with a proven track record of developing top talent and high-performance teams. Before Zhimechs, Mary served as the EVP of Customer Success for LivePerson, where she improved customer engagement and customer support responsiveness, and as the Chief Customer Officer for Yext, where she transformed the customer success organization and improved customer relationships. Previously, she spent over 13 years at Salesforce, where she oversaw more than 1,300 people and 1,000 customer implementations globally and worked directly with the company’s largest and most complex customers. Earlier in her career, Mary was a Senior Vice President for Bank of America’s Private Bank, and worked at Accenture for nearly 17 years, most recently as a Partner in the Financial Services industry group.